Client: National Public Sector Organisation
Prospace Digital was appointed by the client to provide ManageEngine ServiceDesk Plus licence renewal, Change Management functionality and technical configuration services to support and enhance their IT Service Management (ITSM) environment.
Scope of Work
The project included:
- ManageEngine ServiceDesk Plus Professional Edition licence renewal for 20 Technicians and 500 Assets for 12 months.
- Provisioning of the ServiceDesk Plus Change Management Module as an additional add-on.
- Once-off system setup and configuration.
- Technical support to ensure the solution was properly configured and ready for operational use.
Our Solution
Prospace Digital facilitated the renewal and expansion of the client's existing ServiceDesk Plus environment, enabling the organisation to continue managing its IT service operations while introducing enhanced Change Management capabilities.
The Change Management module provides a structured approach to managing, tracking and controlling IT changes, helping organisations improve visibility, accountability and consistency across their IT environment.
Project Outcome
The project enabled the client to maintain its ServiceDesk Plus ITSM platform while extending its functionality to support more structured change management processes.
Through the combination of licensing, configuration and technical support, Prospace Digital delivered a solution aligned with the client's existing IT service management environment and operational requirements.
Technologies / Solutions:
ManageEngine ServiceDesk Plus | Service Management | Change Management | ITSM | Asset Management