Privacy Policy
Effective Date: January 10, 2019
Last Updated: January 10, 2025
At Prospace Digital, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, protect, and disclose your personal information in accordance with global data protection regulations, including POPIA (Protection of Personal Information Act – South Africa) and GDPR (General Data Protection Regulation – EU).
By accessing our website or using our services, you consent to the practices described in this policy.
1. Who We Are
Prospace Digital is an ICT solutions company offering diverse technological services to private business, public sector and direct to consumers. We operate primarily in South Africa and the United Arab Emirates (UAE), serving clients locally and globally.
2. Information We Collect
We may collect and process the following personal information:
- Identity Data (e.g., full name, company name)
- Contact Information (e.g., email address, phone number, physical address)
- Technical Data (e.g., IP address, browser type, location)
- Usage Data (e.g., website browsing behavior, pages visited, duration)
- Communication Records (e.g., queries, project discussions, service requests)
We collect data through:
- Website contact forms
- Newsletter sign-ups
- Direct email or phone communication
- Cookies and analytics tools (Google Analytics, etc.)
3. How We Use Your Information
We use your personal data to:
- Respond to inquiries or provide requested services
- Communicate project updates or service-related information
- Improve our website, services, and user experience
- Send marketing communications (only with your consent)
- Fulfill legal obligations and regulatory compliance
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze traffic and user behavior
- Remember your preferences
- Enhance user experience
You may control or delete cookies through your browser settings. Note that disabling cookies may affect the website’s functionality.
5. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who assist us in delivering our services (e.g., email hosting, cloud storage, analytics platforms).
All third parties are required to comply with confidentiality and data protection obligations.
6. Data Security
We implement appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption
- Access control
- Regular security audits
- Employee confidentiality agreements
7. Data Retention
We retain your personal data only as long as necessary to:
- Provide our services
- Fulfill our contractual and legal obligations
- Support business operations
- Comply with record-keeping policies
You may request deletion of your data at any time unless retention is required by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise your rights, please contact us at privacy@prospacedigital.com.
9. International Transfers
As a global company, your data may be processed outside your country of residence. We ensure all cross-border data transfers comply with applicable data protection laws and are protected with appropriate safeguards.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their policies before sharing your data.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the new effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
Email: privacy@prospacedigital.com
Websites: www.prospacedigital.com | www.pro-space.co.za